@matigo The problem was when a statement or invoice was printed for just one customer out of many thousands, their address and company name was blank. After reviewing the code that feeds that information to the form engine, it was deemed flawless. So, it had to be something truly dumb on their end that I overlooked.
Our software allows for multiple billing divisions per company database. An obvious feature for different physical locations, etc.
I noticed on the bad account, that the billing division was set to 1 instead of default. Pictured is division 1. Why they created this, I do not know. I cannot easily delete it as it appears in over one million GL journal entries that pertain to payroll. I plan to call them later today and ask who told them to do this and why. Anyway, changing the bad customer's billing division back to default was the fix
