"I hate to call <boss> an ask her how to do this because she gets mad but how do you run a mass billing report?"
A what?
"A mass billing report"
We have no such report
"Yes you do! Can you put me on with someone who knows about the software."
I wrote the software. I think you might be confusing terms. Describe the report. They have titles and an area that describes the parameters you set for them.
"There's nothing like that"
Than it isn't a report. Do you run it every month.
"Yes."
Do you tear off each page of the report, stuff it into an envelope and send it to the customer.
"Yes."
That is not a report, dear. That is a statement. Get out of AR reports and go into billing.
"Yeah. It does say statement at the top of each page"
*Bite tongue before I can ask 'When I asked you about what was at the top, why did you not notice this?'"
"OH! This is what I was looking for. Thanks!"
--
I understand why her boss gets mad whenever she calls now.