@matigo It's easy to sleep in mine until the phone rings.
"Hi, I did stupid thing and predictable result happened, Help"
"Hi, I'm Corey with some local computer company calling on behalf of some customer. Is the box in their closet like running Linux or something?"
"Hi, I'm Josh with big name Internet company. I just replaced some customer's router with one of our Netgears and nothing works now. They said that stuff has to be done to it and, well, we don't really do that so I was hoping you'd walk me through it.
And so on.