Boss takes phone to Verizon store. Returns without doughnuts. Informs me that "The phone needs reset".

Yes. That is why I sent you to the Verizon store. So they would reset it for you and I wouldn't have to fool with it on top of everything else today. Give me the damned phone.

And if I hear that stupid thing say, "DROID", one more time, I am going to throw it through the wall.

Okay. Deep breaths. Think happy thoughts.