Experiencing the weird mixture of guilt and relief that comes from laying into a field technician.
Is sent, as a line printer specialist, to a customer to diagnose a problem with a line printer.
Tells customer, "It's the software". I ask, "And you are basing this on what?". He says, "The printer is fine". I ask, have you attempted to bypass the software in question and print something else". "No". "Have you eliminated the obvious things like connection issues?" "It's the software". "Have you tried another cable?" "No". "Did you, in fact, show up empty-handed, press the "Self Test" on the printer and make your pronouncement?" "It's the software" "Are you the horse whisperer?"
Long story short, he was run off. The cable and the computer sharing the printer were eliminated as suspects. (Guided the poor office manager through the requisite hunting down of cables and what-not. Garbled print persisted. just random gibberish)
New line printer ordered.
Line printer company called to apologize and assures me that the tech in question will not be used again. (Customer called to complain)