I can do many things over the phone where IT and software support is concerned. "One of our guys forgot to lower a dump truck bed and it took out the power and phone lines to our office." is not one of those things I am equipped to handle.

I can do many things over the phone where IT and software support is concerned.

"One of our guys forgot to lower a dump truck bed and it took out the power and phone lines to our office."

is not one of those things I am equipped to handle.